How do I get a refund from Azul?

If you have canceled the tickets booked on Azul Airlines, you must be acquainted with the airline's refund policy. Whenever a ticket is canceled, the cancellation policy is applicable, along with the airline's refund rules and terms and conditions. Azul Airlines has defined the refund policy in a clear and precise manner to make it understandable for the passengers if they are eligible for a refund or not.

Azul Airlines Cancellation/Refund Policies 2023:

  • If the ticket is canceled on the same day of purchase, no cancellation fee will be charged, and a full refund will be made.
  • If the ticket is canceled after the risk-free period, then a specific amount will be deducted as a cancellation fee before making the refund.
  • If you have purchased a fully refundable ticket, a full refund will be received upon cancellation.
  • If Azul airlines delay the flight for more than 4 hours or cancels the flight, then a full refund will be given.
  • If the passenger furnishes proof of a medical emergency or death in the family, a total refund will be made.
  • If a passenger misses the flight and comes under ‘no show,’ no refund can be claimed.
  • All refunds will be made according to the terms and conditions of Azul Airlines.

The Process to Get the refund From Azul Airlines:

Through the refund request form: If you are eligible to receive a refund as per Azul Airlines Refund policy,  you can fill out a form available on the website. To find and submit the form, do the consecutive steps:

  • Visit the official Page of Azul Airlines
  • Reach the contact us page 
  • You will find a contact form or refund request form
  • Fill out the form with all the relevant details of booking and cancellation
  • Submit the form 
  • Customer service will revert to you shortly with complete information on the refund status.

Call to request the refund: You can call Azul airlines customer service and speak to a representative to request the refund after cancellation is complete. The customer service person would give other related information like Azul Airlines' cancellation policy and when and how you will receive the refund.

Therefore more information on Azul airline's cancellation policy and refund, call Azul Airlines and receive the required assistance.

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