Complain to Cathay Pacific - Help Center

We all have gone through a situation where we are traveling with an airline, and our luggage is damaged due to airline mishandling. If you have gone through the same situation and want to file a complaint with Cathay Pacific Customer Service, read the article below to know how you can connect with the airline to file a complaint.

How Can I File a Complaint with the Cathay Pacific Help Center?

To use various methods to file a complaint against a specific department of Cathay pacific. Below are some described ways-

Via Phone Call-

  •  You can connect with the customer service agent via the Cathay Pacific Phone Number available at  
  • Dial the number available on the Contact us tab and wait 
  • Choose your preferred language
  • Follow the IVR instructions 
  • Press 1 for rescheduling your flight
  • After pressing the related button, wait for a bit as your call connects to the agent.
  • Explain your situation and ask him to process the Complaint on your behalf
  • Passengers will get the confirmation e-mail after the process completed.

Cathay Pacific All Countries Contact Number  

Countries Phone Number Working Hours
United States +1 (833) 933-2244 24-Hours
United Kingdom +44 20 7660 8992 24-Hours
Thailand 001 800 852 3248 24-Hours
Switzerland +41 31 547 8080 24-Hours
Spain +34 800 000 185 Mon - Fri: 09:00 - 17:00
South Korea +82 1644 8003 Mon - Fri: 09:00 - 17:30
Singapore 65 6347 5830 Mon - Fri: 10:00 - 18:00
Russia +7 (495) 6209 322 24-Hours
New Zealand +64 800 441 289 24-Hours
Japan +81 3 4578 4132 Mon - Fri: 09:00 - 17:30
Germany +49 322 2186 3556 24-Hours
France +33 1 57 32 95 34 Mon - Fri: 09:00 - 17:00
Canada +1 (833) 895-3535 24-Hours
Belgium +32 2 620 8023 Mon - Fri: 09:00 - 17:00
Austria +43 72 038 0139 24-Hours
Australia +61 131 747 24-Hours

Via WhatsApp-

For their customer's convenience, Cathy pacific has introduced the WhatsApp chat option where you will get connected to the agent for your query. Follow the steps given below.

  • Save the number 852 2747 2747 on your phonebook.
  • Open your WhatsApp application and write a message on the given number
  • Select your related query, and you will be connected to the live agent
  • Explain the issue and ask him for assistance
  • After Process is Complete, Passenger will get a confirmation e-mail.

Via Email -

You can connect with the airline through email also. You can send complaints emails on the email id mentioned on the Contact us tab. Click on the email option, and you will be redirected to your mailing software. Compose the mail and write a brief of your query as a subject. Explain your Complaint in detail, mentioning your contact and flight details in the Cathay Pacific complaints email. After composing the mail, click send. You will receive a confirmation mail or a call back from the airline to your provided email address.

Via Online Feedback Form-

  • Visit the Cathay Pacific homepage, and select the Contact Us link to open the additional help.
  • Scroll down, navigate to the Complaints section, and choose the Submit Feedback option.
  • You have to select for whom you are making the feedback and select Complaint as its type.
  • Now you have to choose the category and narrow it by a specific topic.
  • Further, you need to provide your information along with your contact details.
  • Give the flight reservation information, which is optional, and provide the General Consent by agreeing to the terms.
  • After rechecking the form, click the Submit button and wait for the Cathay Pacific Customer Service team to contact you.


I hope this information was helpful for your query, but if you still face any issues or unable to get a timely response from the airline, connect them through their social media platform like Facebook, Twitter, etc., where you will get a direct response from the airline.


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